Privacy policy

Packit's personal data management

When you browse the www.portail-packit.com website and use the online sales services offered there, personal data concerning you is collected and processed by our services. The purpose of this data protection policy is to inform you about how we collect and process your personal data.

What is personal data?

Personal data is any information that directly or indirectly identifies an individual. In the context of an online purchase, this may include data such as surname, first name, postal address, e-mail address and telephone number, as well as other information such as purchase history, information exchanged with the customer service department of the site consulted, survey responses and product preferences.

Company contact details, on the other hand, are not considered personal data.

Who processes your personal data?

Des données personnelles vous concernant, collectées dans le cadre de la gestion de vos commandes passées sur le site www.portail-packit.com, sont conservées et traitées par la société RD PRODUCTIONS, société exploitant la marque Packit. Sont également traitées par nos services, des données personnelles relatives à des fins de prospections, d’analyse de navigation et d’audience par le biais de Google Analytics, de campagnes publicitaires, pour mener sondages et enquêtes de satisfaction, pour lutter contre la fraude bancaire.

Your personal data may also be transmitted to the authorities in application of a law or regulation, or by virtue of a court decision established by a competent authority. Similarly, and as a security measure, information relating to your means of payment (bank card number, expiry date of bank card, visual cryptogram) is processed by a secure payment service provider, which has sole access to this data.

Personal data collected

We collect and process the following data:

- The personal data you enter on our portal-packit.com website when creating your account (email address, surname, first name, address, password, etc.).);

- Information relating to orders you place on the portail-packit.com site (product purchased, transaction number, delivery address, etc.);

- Information you send us when you contact customer service (content of exchanges, nature of complaint, product returns, etc.).);

- Connection and navigation data on the www.portail-packit.com website (IP address, products and pages consulted or searched for, etc.);

- Data relating to the consultation of e-mails that we send you for statistical analysis and commercial prospecting purposes;

- Information that you provide when you leave a review of our products;

- Information on our advertisements that you consult;

- Information that you provide when you take part in promotional operations;

In accordance with the European directive on the General Data Protection Regulation, we are unable to make any changes/deletions/corrections to your personal data (change of address, correction of a typing error, etc.).

What are the purposes of the data collected and on what legal basis?

Use of your personal data

La société RD PRODUCTIONS traite vos données en respectant la directive européenne Exercice (RGPD).

Nous n’utilisons vos données personnelles qu’afin de répondre aux besoins et aux bons fonctionnements de nos services commerciaux de vente en ligne ainsi qu’à des fins de recherche et d’analyse pour l’optimisation du site www.portail-packit, des processus commerciaux et de la publicité personnalisée (par le biais de Google Analytics).

We only pass on your personal data to third-party companies insofar as this is essential for the proper processing of your order or payment (e.g. transmission of data to the Post Office etc.), to inform our customers or to conduct surveys. In accordance with the European RGPD directive, your information is treated with the utmost confidentiality.

How long do we keep your personal data?

Your data will only be stored in our database for as long as is necessary for the purposes for which it is to be used. It is then archived with restricted access for a further period, to enable us to meet our legal and/or regulatory archiving obligations, and for the duration of any applicable statute of limitations. At the end of this additional period, your data will be permanently deleted.

What are your rights concerning your personal data and how can you exercise them?

Conformément à la loi n °78-17 Informatique et Libertés du 6 janvier 1978 telle que modifiée, vous disposez d’un droit d’accès, de modification, de suppression quant à vos données personnelles, ainsi qu’un droit d’opposition quant à leur diffusion. Toute demande d’exercice du droit d’accès, de rectification ou d’opposition doit être effectuée par écrit, être signée par le demandeur, comporter l’adresse à laquelle devra être adressée la réponse, accompagnée d’un justificatif d’identité, et être envoyée à l’adresse suivante : 20 Avenue de la République 33430 Bazas – France.