privacy policy

Packit's personal data management

When you browse the website and use the online sales services offered there, personal data concerning you is collected and processed by our services.
The purpose of this data protection policy is to inform you about how we collect and process your personal data.

What is personal data?

Personal data is any information that directly or indirectly identifies an individual. In the context of an online purchase, this may include data such as surname, first name, postal address, e-mail address and telephone number, as well as other information such as purchase history, information exchanged with the customer service department of the site consulted, survey responses and product preferences.

Company contact details, on the other hand, are not considered personal data.

Who processes your personal data?

Personal data concerning you, collected as part of the management of your orders placed on the website, is stored and processed by CLMJJ, the company operating the Packit brand.
Personal data concerning you is also processed by our services for the purposes of canvassing, browsing and audience analysis using Google Analytics, advertising campaigns, to conduct surveys and satisfaction surveys, and to combat bank fraud.

Your personal data may also be transmitted to the authorities in application of a law or regulation, or by virtue of a court decision established by a competent authority.
Similarly, and as a security measure, information relating to your means of payment (bank card number, expiry date of bank card, visual cryptogram) is processed by a secure payment service provider, which has sole access to this data.

Personal data collected

We collect and process the following data:
- The personal data you enter on our website when creating your account (email address, surname, first name, address, password, etc.).);
- Information relating to orders you place on the site (product purchased, transaction number, delivery address, etc.);
- Information you send us when you contact customer service (content of exchanges, nature of complaint, product returns, etc.).);
- Connection and navigation data on the website (IP address, products and pages consulted or searched for, etc.);
- Data relating to the consultation of e-mails that we send you for statistical analysis and commercial prospecting purposes;
- Information that you provide when you leave a review of our products;
- Information on our advertisements that you consult;
- Information that you provide when you take part in promotional operations;

In accordance with the European directive on the General Data Protection Regulation, we are unable to make any changes/deletions/corrections to your personal data (change of address, correction of a typing error, etc.).

What are the purposes of the data collected and on what legal basis?

Purpose Legal basis
Management of your orders on Execution of sales contracts
Analysis of navigation on the site to improve our services Legitimate interest of CLMJJ
Carrying out satisfaction surveys to improve our services Legitimate interest of CLMJJ
Statistical analysis of use of the website and our services Legitimate interest of CLMJJ
Commercial prospecting (advertising, newsletters, promotional offers, etc.) Legitimate interest of CLMJJ
Fighting bank fraud Legitimate interest of CLMJJ
Audience measurement using Google Analytics Obtaining consent

Use of your personal data

CLMJJ processes your data in compliance with the European Exercise Directive (RGPD).
We only use your personal data to meet the needs and proper functioning of our online sales business services as well as for research and analysis purposes for the optimization of the www.portail-packit website, business processes and personalized advertising (through Google Analytics).

We only pass on your personal data to third-party companies insofar as this is essential for the proper processing of your order or payment (e.g. transmission of data to the Post Office etc.), to inform our customers or to conduct surveys. In accordance with the European RGPD directive, your information is treated with the utmost confidentiality.

For more information on your rights regarding the protection of your data, please consult the CNIL website: or refer to the articles of the RGPD by clicking on the following link:

How long do we keep your personal data?

Your data will only be stored in our database for as long as is necessary for the purposes for which it is to be used. It is then archived with restricted access for a further period, to enable us to meet our legal and/or regulatory archiving obligations, and for the duration of any applicable statute of limitations. At the end of this additional period, your data will be permanently deleted.

What are your rights concerning your personal data and how can you exercise them?

In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, as amended, you have the right to access, modify and delete your personal data, as well as the right to object to their distribution. Any request to exercise the right of access, rectification or opposition must be made in writing, be signed by the applicant, include the address to which the reply should be sent, accompanied by proof of identity, and be sent to the following address: 1 Gaucher 33210 COIMÈRES - France.

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