Personal data management by Packit
When you browse the www.portail-packit.com website and use the online sales services offered there, personal data about you is collected and processed by our services.
The purpose of this data protection policy is to inform you about how we collect and process your personal data.
What is personal data?
Personal data is any information that directly or indirectly identifies a natural person. In the context of an online purchase, this may include data such as surname, first name, postal address, e-mail, telephone number, but also other information such as purchase history, information exchanged with the customer service department of the site consulted, survey responses, product preferences.
However, company contact information is not considered personal data.
Who processes your personal data?
Personal data concerning you, collected within the framework of the management of your orders placed on the site www.portail-packit.com, are preserved and treated by the company CLMJJ, company exploiting the Packit brand.
Are also treated by our services, personal data relating to purposes of prospecting, analysis of navigation and audience by the means of Google Analytics, advertising campaigns, to carry out polls and satisfaction surveys, to fight against the banking fraud.
Your personal data may also be transmitted to the authorities in application of a law, a regulation, or by virtue of a court decision established by a competent authority.
Similarly, and as a security measure, information relating to your means of payment (bank card number, expiry date of the bank card, visual cryptogram) are processed through a secure payment service provider, which has sole access to these data.
The personal data collected
We collect and process the following data:
- The personal data you have entered in our site portal-packit.com when creating your account (email, name, address, password, etc..);
- Information related to orders that you place within the site portal-packit.com (product purchased, transaction number, shipping address, etc..);
- Information that you send us when you contact the customer service (content of exchanges, nature of the complaint, return of products, etc..);
- The connection and navigation data on the www.portail-packit.com website (IP address, products and pages consulted or searched for, etc.);
- The data relating to the consultation of emails that we send you for statistical analysis and commercial prospecting purposes;
- The information that you provide when you leave a review of our products;
- Information on our advertisements that you consult;
- The information that you provide when you take part in promotional operations;
In accordance with the European General Data Protection Regulation, we cannot make any changes/deletions/corrections to your personal data (change of address, correction of a typo etc.).
What are the purposes of the data collected and on what legal basis?
|Management of orders made by you on the site www.portail-packit.com||Execution of sales contracts|
|Analysis of the navigation within the site www.portail-packit.com for the purpose of improving our services||Legitimate interest of CLMJ|
|Realization of satisfaction survey for the improvement of our services||Legitimate interest of CLMJ|
|Statistical analysis of the use of the www.portail-packit.com website and our services||Legitimate interest of CLMJ|
|Commercial prospecting (advertising, newsletters, promotional offers, etc.)||Legitimate interest of CLMJ|
|Fighting bank fraud||Legitimate interest of CLMJ|
|Audience measurement through Google Analytics||Collection of consent|
Use of your personal data
CLMJJ processes your data in compliance with the European Directive Exercise (RGPD).
We use your personal data only to meet the needs and proper functioning of our online sales services and for research and analysis purposes for the optimization of the www.portail-packit website, business processes and personalized advertising (through Google Analytics).
We will only pass on your personal data to third-party companies if this is necessary for the proper processing of your order or payment (e.g. transmission of data to the post office etc.), to inform our customers or to conduct surveys. In accordance with the European RGPD directive, your information will be treated with the utmost confidentiality.
For more information on the rights you have regarding the protection of your data, we invite you to consult the site of the CNIL: www.cnil.fr or to refer to the articles of the RGPD by clicking on the following link: https://www.cnil.fr/fr/reglement-europeen-protection-donnees
How long do we keep your personal data?
Your data will only be stored in our database for as long as is necessary for the purposes for which it was collected. They are then archived with restricted access for a further period, so that we can fulfil our legal and/or regulatory obligations in terms of archiving, as well as for the duration of the applicable statute of limitations. At the end of this additional period, your data will be permanently deleted.
What are your rights regarding your personal data and how can you exercise them?
In accordance with the French law n °78-17 Informatique et Libertés of January 6, 1978 as amended, you have the right to access, modify, delete your personal data, as well as the right to object to their distribution. Any request to exercise the right of access, rectification or opposition must be made in writing, be signed by the applicant, include the address to which the reply should be sent, accompanied by proof of identity, and be sent to the following address: 1 Gaucher 33210 COIMÈRES - France.